* Measurement concerning the maximum area of reading of your machine embroidery and extension used. ** Check the measures design and if the same are supported in height and width permitted for your machine model.
2. HOURS OF OPERATION
The opening hours are Monday to Friday, from 9 am to 6 pm, during weekdays. Click Borde reserves the right to change these opening hours without notice and in accordance with the determination of the site administration.
3. THE SITE E-MAIL RESPONSE DURATION
The deadline for replying to requested emails through the customer's area is up to 24 business hours, however we strive daily for the emails to be answered as soon as possible.
Automatic and immediate responses to emails:
3.1-. Registration successfully completed and activated:
As soon as you register in seconds you will receive an email with the confirmation of the same you will need to click on the link to enable your registration confirming the validity of the registered email, so you will be sure that every purchase made will receive an e- mail with summary and confirmation of purchase and payment.
3.2- Purchases made successfully:
With each new purchase you will be notified immediately in the registered email, as well as any new payment attempts made with or without success.
3.3- Payment made successfully Download Released:
When payment is approved the notification by email will be immediate and subject: Download Released, containing payment information as well as instructions necessary to download the files
3.4 - Purchases made successfully by payment operators *:
On redirect to secure payment environment as soon as payment is confirmed you will be redirected to the online store again.
Three answers emails will be generated: 1- containing the summary of the purchase order made, 2- informed about the Released Download if the approved payment contains the necessary instructions to download the 3- the payment operator's files containing information about the purchase, as well as approval and / or non-payment
* On disapproved payments the payment operator will automatically send emails containing links to retry attempts to pay for the same order.
3.5- Abandoned Cars:
When you log in and leave carts with products in the store, you will be notified by e-mail in a few hours, containing a link for immediate payment of all cart products, with possible possibility of discounts being generated.
3.6- Purchases made successfully, awaiting payment:
When making an unsuccessful purchase at the end of the payment or the approval of the same, the notification by e-mail will be of Successful purchase, but the order has not yet had its payment made successfully, in this e-mail generated and sent automatically there will be the possibility of making another attempt to pay the same order.
3.7- Purchases with disapproved payments
After making 3 attempts to pay for the same unsuccessful purchase at the end of the payment or at the end of the payment, the automatic email notification will be of Canceled Order
4. RULES OF CONDUCT IN THE USE OF THE FILES
4.1 - Upon registration, the user is aware of the terms and conditions described in this policy and also the terms of adhesion, permission and concession of use of the products purchased and limits of use.
4.2 - Products marketed by Click Borde should be used only in embroidery machines and with the sole and exclusive purpose of meeting the need of the purchaser, and it is FORBIDDEN to resell, reproduce, share in social networks and any other form of exposure is prohibited. it physical or virtual without the proper authorization of the store administrators according to the rules of use described below:
4.2-3 - From social networks: free or non-free sharing of our files on social networks, solidarity or free sharing groups, sites that encourage plagiarism and reproduction without authorization, biased exposure to religions, beliefs or political any segment.
4.3 - Click Borde Loja Virtual will not be responsible in any circumstance for clothes damaged by misuse of the acquired files.
4.3.1 - In accordance with the terms and conditions of this site policy, requests for cancellation and / or return for a refund of the amount paid will only be accepted under the following conditions:
4.3.2 - If the failure of the finished embroidery is proven due to an error in the file, we will ask for embroidery samples for evaluation to be confronted in order to eliminate all possible errors due to mechanical faults and / or human faults. If we prove the file failure, we will reimburse the amount disputed. Aware of the conditions imposed and there is no proof of failure in the acquired file, the value of the must be paid by the user in full, as well as the expenses incurred by him in trying to prove the failure.
4.3.3 - As it is a virtual product, no changes, cancellations and chargebacks will be made once the payment has been approved and the request is released for download as long as the file (s) contain no errors.
4.3.4- Requests for exchanges and / or cancellations or rebates of downloaded download orders will not be accepted, once when purchasing the files the buyer did not certify the limit area of his embroidery machine, choosing the wrong size or format, making it impossible to use of the drawings on your machine
4.3.5- Requests for exchanges and / or cancellations or rebates of downloaded download orders will not be accepted, once the buyer has purchased a package or zipped set (indicated at the time of purchase as ZIP + file extension) without first certifying of your computer's settings, and whether it would be prepared to correctly extract the files from a zipped folder.
4.4- All embroidery files displayed on the site including free products are copyrighted by Click Borde ® and are intended for the exclusive and personal use of the individual to purchase them. You may not reproduce and / or resell our products or any part thereof, by email, floppy disk, CD or machine card, or by any other means without special permission. These designs can be embroidered unlimitedly in the production of goods for resale by a company, individual or own use.
5. RULES OF USER CONDUCT
5.1- The User agrees that, when using the Site will not:
5.5.1 - Violate any of these Terms and Conditions of Use.
5.5.2 - Committing Fraud
5.5.3 - Propagating, distributing or transmitting destructive codes, whether or not they have caused actual damage;
5.5.4 - Violate or infringe intellectual property rights, fiduciary or contractual rights, privacy rights or publicity of others;
5.5.5 - Reproduce, copy, modify, modify, create derivative works from reselling any of the files offered by the site or any part thereof, including images or the information or data contained in these services;
5.5.6 - Propagating, distributing or transmitting destructive codes, whether or not they have caused actual damage; as well as abusive or offensive content in the comments;
5.4.7 - Transmit content that does not belong to the User or that he has no right to publish or distribute, whether under law or contract;
5.5.8 - Accessing the Site without authorization, through hacking, password mining or any other fraudulent means or that represents a violation of the rights of third parties;
5.5.9 Failure to comply with any applicable laws, rules, rules, principles and regulations;
5.5.10 - Help any third party to carry out any of the actions prohibited by these Terms and Conditions of Use.
6. DENOUNCEMENT OF ABUSES AND VIOLATION
The User undertakes to report any abuses or violations of these Terms and Conditions of Use or any rights of third parties that observe and / or is a victim when using the Site. The User must use the channel (s) available on the Site for communication with the company.
6.1 - Any content that the User publishes using any discussion forum is information that, by its nature and characteristics, is public, open and non-confidential. By revealing personal information such as your name and email address in the comments.
6.2 - User accepts and understands that this information can be collected and used by other people to communicate with him, without any attributable responsibility to the owner of the site. Therefore, it is recommended that the User be careful when deciding to share any personal information on any website.
The Click Borde Loja Virtual is not responsible for any damages suffered by the User or third parties that, in any way, has origin or dependence related to the Site.
7.1 - Click Borde Loja is exempt from any liability for damages resulting from any interruption or error on the Site, including the impossibility of accessing the Site and / or related websites.
7.2 - The User acknowledges that there is no involvement or intervention of A Click Borde Loja Virtual in the businesses celebrated with the Merchants in the Info site. In no case will this company be liable for any damage or loss suffered by the User as a result of the negotiations carried out through the Info site, depending on the conduct of the Merchants, including, but not limited to, fraud or online fraud.
7.3 The Click Borde Virtual Store does not have the obligation to control, and does not effectively control, the offer and sale of Products in the Third Party Virtual Stores, the conditions of sale of the Products established by the Merchants, and the fulfillment, by the Merchant, of the obligations arising from the offer and sale of the Products.
The User acknowledges and accepts that, when negotiating with the Merchants, he does so at his own risk, exempting Click Borde Loja from any responsibility.
7.4 - About the Products: Files and Packages marketed in the store:
7.4.1 - Click Borde works and makes every effort to provide excellent service in the development of for electronic embroidery, in this way all the products marketed in our store through packages or individually, have been carefully and exclusively developed and revised by our professional team so that the final consumer customer is successful in producing the embroidery; so we understand that the embroidery finished by the client will be completely in agreement with the quality, textures and sizes of the acquired file
7.4.2 - The embroidered end product that may be disapproved as a result of errors presented in the archives marketed by us, should be sent to our design in order to pass tests and tests to detect human or mechanical failures that occurred in its creation; once the store has detected a failure, we will reimburse the amount that has been confirmed by proof of purchase.
7.4.3 - Failure of the finished embroidery due to machine or human error, the client is aware that there will be requests for embroidery samples for evaluation to be confronted in order to eliminate all possible errors due to mechanical failures and / or human faults Aware of the conditions imposed and there is no proof of failure in the acquired file, the value of the must be paid by the user in full, as well as the expenses incurred by him in trying to prove the failure.
7.4.4- It is the buyer's responsibility when acquiring files, certifying if the limit area of his embroidery machine choosing the size and format compatible with it, since it is a virtual product will not be made exchanges, cancellations and rebates of the orders after after the order released.
7.4.5- It is your responsibility when acquiring a zip file to make sure before purchasing that your computer's settings are prepared to properly extract the files! After downloading it will be necessary to unpack the folder and extract the files to a folder or pen drive to later embroiderThe User acknowledges and accepts that, when acquiring files in Click Borde Virtual Store, he does so at his own risk, exempting the Click Borde Virtual Store from any responsibility in products finalized with our files.
The User acknowledges and accepts that, when acquiring files in Click Borde Virtual Store, he does so at his own risk, exempting Click Borde Virtual Store from any responsibility in the products finalized with our archives, as well as in the matrices acquired and later rendered useless by the limitations of the buyer's embroidery machine. The User acknowledges and agrees not to violate the terms and conditions of use of the acquired files and undertakes not to share, donate or divulge on any media channel (social networks, solidarity or free sharing groups, sites that encourage plagiarism and reproduction without authorization, biased exposure to religions, beliefs or political encouragement of any segment).
8. INTELLECTUAL PROPERTY RIGHTS ®
The Click Borde Virtual Store ® respects the intellectual property rights of third parties and requires Users to do the same:
8.1 - Once requested specific file development, the intellectual property of the same belongs to the client and does not give us the right to commercialize this file in our virtual store without prior authorization.
8.1.2 - Once you acknowledge and declare that you wish to contribute to our store, by duly executed agreement and authorized the Click Borde Virtual Store has the right of disclosure and permission under the file developed making the correspondent of common use the commercialization of the even in our store, and this will not constitute infringement of copyright, trademarks, secrets, rights.
8.3 - The User undertakes to comply with all national and international laws regarding Intellectual Property Rights.
9. APPLICABLE LEGISLATION
We abide by the rules of good practice, conduct and national laws on the use and trade of products over the internet. These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil and all disputes, actions and other related matters shall be determined in accordance with such laws.
10. SITE SECURITY
We have 256-bit SSL digital security certification system, maximum level of security available to ensure the security of Internet transactions. The SSL protocol uses a process of encryption of data, prevents the traffic data can be captured or even changed in its course between the user's browser, thus ensuring the complete security of sensitive information such as personal data, number of documents among others. Therefore, the information travels encrypted throughout the purchase process as well as on all HTTPS pages, not allowing improper access to the data of our system and our customers. View it at the bottom of the page to identify COMODO seal and its validation