Have a doubt in size?
Relax we will help you!
* Measurement concerning the maximum area of reading of your machine embroidery and extension used.
** Check the measures design and if the same are supported in height and width permitted for your machine model.
Machines
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Product
What are extensions?

Different types are files for reading in each model embroidery machine

How do I know the product better before buying?

Você pode realizar uma compra de matrizes gratuitas e bordar para verificar a qualidade do nosso trabalho 

How can I make sure the file will be accepted on my embroidery machine?

Carefully analyze the height and width measurements of the drawing and compare it with your embroidery area, then check if there is an extension available for your type of machine, if it is not available do not purchase another type extension as it may happen that the embroiderer exceeds the size limit of your embroidery area

Can I increase or decrease an embroidery after it has been purchased?

Yes if you have this feature on your machine making sure it can load a larger drawing than your embroidery area for you to perform the adjustment. Yes you can, as long as this increase or decrease does not exceed 20% of the size of the drawing

Why does not the embroidery I carry do not load on the machine panel?

Because the size of the drawing probably exceeded the area of embroidery available for this type of machine, that is, the drawing is too large, making it impossible to use it. To check the measurements of your area, check our Machine Profiles

What are embroidery designs?
is a files to be used exclusively in embroidery machines
I have an embroidery after finalized presented a defect, how should I proceed?

We need to verify that there has been no machine failure, or some wrong fabric movement, line break or needle, then redo the embroidery by putting a few more layers of interlining, and stretch the fabric enough if even then the defect remain contact us in the e-mail: contato@clickborde.com.br with the attached photo and inform us what type of machine and model used to make the embroidery the order number, and wait for our return that can take up to 3 business days.

Why in some drawings do I have to choose the ZIP option?

Because in this type of purchase you are acquiring more than one drawing at a time, and to facilitate the downloading of the files we compress the same ones inside a folder, so the download will be realized and only once

Why did not the embroidery bought open on my computer?

Because to open an embroidery you need a specific embroidery software capable and read this file type. Unfortunately in the operating systems there are no tools that view embroidery, so we suggest not to open the designs if you do not have software installed on your computer.

Account
I registered and can not activate the account in the store!

You need to access your email and locate the subject email: "Activate your account now!" and click on the link that we send to you in this email

I'm already registered, but I did not receive the account activation email!

We need you to send an email to: contato@clickborde.com.br with subject activate my account! Entering your full name and email from the registered account

How do I activate my in-store account?

Access your email and locate the subject email "Activate your account now!" click on the link that we send you at this moment you will be directed to the store and your account will be activated.

Why do I need to enter my physical address when registering?

The physical address is used in the security of financial transactions for payments by credit card.

I can not access my account, how should I proceed?

If you have already requested a new password and could not succeed, send an email to contato@clickborde.com.br and describe the problem, inform registered emails and your full name

Purchase
What do I need to buy an embroidery?

First you need to make a registration, and to know for which type of machine will add the drawings to the cart

How to get free embroidery?

First make your registration in the store, then add in the cart all free embroidery, choosing the type of extension and clicking continue shopping until the end of the purchase, now you must select "Payment not necessary" at the end of the purchase process just access the your store account and download

What is prepaid credit?

To facilitate and expedite your purchases, when purchasing a credit you pay only once and the amount paid is automatically credited to your account at the store, avoiding waiting for payment approval and delay in the release of your order. Choose from the available value options and good purchases!

How will I use my prepaid credit?

You make a purchase normally and the time to pay the purchase will be deducted from your balance, showing a total value of 0.00 so choose unnecessary payment and finalize the purchase. At the end of the purchase, access your client area to download the files.

My balance is not enough for the total of the purchase, and now?

Do not worry the system will calculate the total using your balance, and show the difference to be paid so choose one of the terms of release and form of payment and finalize your purchase.

How do I check my balance after buying the prepaid amount?

Accessing your account in the store, in the left side menu in your customer area the option credit and evaluated your transactions and your balance.

How to buy to pay by bank transfer?

Sorry, but we do not have this payment option for your region.

How to buy by making payment with DOC?

Sorry, but we do not have this payment option for your region.

How to buy by making payment with bank deposit?

Sorry, but we do not have this payment option for your region.

How do I buy a credit card?

When completing your basket, complete the purchase, now in Release time choose Immediate Release, then in form of payment will appear paypal choose this option finalize the purchase, you will be immediately forwarded to the safe environment of the paypal where you can access your account and pay with balance in paypal if you have it, or inform the data of your card and finalize the payment. Once your transaction is approved you can now access to download.

How to buy making payment with paypal?

When completing your basket, complete the purchase, now in Release time choose Immediate Release, then in form of payment will appear paypal choose this option finalize the purchase, you will be immediately forwarded to the safe environment of the paypal where you can access your account and pay with balance in paypal if you have it, or inform the data of your card and finalize the payment. Once your transaction is approved you can now access to download.

How to buy by making payment with debit card in checking account?

Sorry, but we do not have this payment option for your region.


I got the message I already got this embroidery before, now what?

this message appears so there is no duplicity in your purchases, so access your account in the store and in your client area locate the embroidery by typing the name or its code in the "Find in my requests" field and once the system finds it download the drawing

How to use a store credit?

Fill in the field "Discount Coupon" with the code acquired, at the end of the payment

Can I request a chargeback that resulted in a defective embroidery?
Yes the claimed embroidery will be analyzed and it will be necessary to prove the defect by comparing the photos of the same, in order to prove that the defect actually comes from the file and not resulting from machine deficiencies, defective needle, non appropriate fabric, assembly failure in the hoop. Access your client area and open a call by entering the code of the claimed file and wait
Payment
What are the store's payment options?

We accept payment by Paypal and Payu, but first check the options and availabilities of payment methods of these operators for your region

How to report a payment?

Access your account in the store, in your client area in the top menu click on "Inform Payment" fill in the data of the voucher and wait for the order to be released

What are the accepted credit card flags in the store?
  • Visa
  • MasterCard
  • American Express
  • Discover

Check the other credit card options offered at Payu and Paypal operators for your region, access Payu.com and Paypal.com

What banks are available for TEF?

We're sorry, but this payment option is only for customers residing in Brazil*

Which banks for deposits or transfers?

We're sorry, but this payment option is only for customers residing in Brazil*

How will I generate the bank slip?

We're sorry, but this payment option is only for customers residing in Brazil*

How to pay with Debit Card?

We're sorry, but this payment option is only for customers residing in Brazil*

Which credit cards are accepted in Paypal?

For more information and other payment options and credit cards offered by Paypal in your region, select your country at the paypal checkout. The main cards accepted are:

  • Visa
  • MasterCard
  • American Express
  • Discover
Which Credit Cards are accepted in Payu?

For more information and other payment options and credit cards offered by Payu in your region, check your country at checkout. The main cards accepted are:

  • Visa
  • MasterCard
  • American Express
  • Diners Club
Deadline
What is the deadline for the order to be released?

Immediate release as soon as you finish paying via paypal and payu, you can now access the account and download.

Which payment option should I choose for immediate download release?

The option with credit card via Paypal offers the immediate release of the request as soon as the payment is finalized

What is the deadline for payment via Bank Draft?

We're sorry, but this payment option is only for customers residing in Brazil*

What is the deadline for payment of the order with Payu?

Opting for credit card the release happens automatically and immediately, once the transaction is successfully completed you access your account and can already download

What is the deadline for the order to be paid with TEF?

We're sorry, but this payment option is only for customers residing in Brazil*

What is the deadline for the payment of the order with Automatic Debit?

We're sorry, but this payment option is only for customers residing in Brazil*

What is the deadline for payment of the order by credit card?

The release happens automatically and immediately, once the transaction is successfully completed you can download the embroidery

What is the deadline for the release of the order opting for payment by bank deposit?

We're sorry, but this payment option is only for customers residing in Brazil*

What is the payment time for paying with Paypal?

The release happens automatically and immediately, once the transaction is successfully completed you will return to the store and you can download the embroidery from the order

What deadline for the order to be paid by DOC

We're sorry, but this payment option is only for customers residing in Brazil*

How does the term of release work?

The immediate release time does not count hours or even business days, it works anytime every day. Now delivery times 24 and 48 business hours will be counted only on business days, that is, from Monday to Friday from 8:00 am to 17:00 pm, do not include Saturdays, Sundays and holidays. * Exceptionally there will be release after confirmation of payment by deposit or bank transfer on Saturdays, Sundays and holidays.

Delivery
How will I receive this file to be embroidered?

Accessing your shop account with email and password you will download as soon as you receive the payment confirmation notification and the release email

How to download embroidery?

Once your payment has been approved the status of the order will change to "Download Released" and you will be notified, access your store account with registered email and password, then in your customer area locate the order and click on "Details" and then download

How to download free embroidery?

You will register at the store, and after choosing all the free embroidery, you will finish payment not required, then just access your account in the store and download

Where do embroidery go after being unloaded on my computer?

The destination of downloads is being standardized by almost all browsers automatically send to a destination folder called "Downloads", or "My Downloads" locate one of them on your computer then look for the codes of the downloaded embroidery

How to send embroidery to the pendrive?

After unloading the embroidery on your computer, locate the folder where they are, select and drag the drawings to the desired unit, if you prefer to copy from the folder and paste in the destination drive = pendrive

Is it possible to anticipate the release of a paid ticket application?

We're sorry, but this payment option is only for customers residing in Brazil*

Customization
How do I order a custom embroidery?

First, it is necessary to register in the store, then in the footer of the store in Custom Embroidery choose the type of service: "I want a new embroidery from an art i'm going to send" fill out the complete form, attach your art and wait for our evaluation.

Where will I be notified when the budget is ready?

You will receive an email in your email, check the email of the account registered in the store. By clicking the link you can access the store to evaluate the budget and the production deadline.

Where do I follow the submitted budget request? and what is the response time?

The analysis time may take up to 24 business hours to verify the order access your account at the store in your customer area locate the order with status "under review" as soon as it is evaluated the status will change to "awaiting payment" click in the request to evaluate the delivery period and the value.

How will I approve the budget of a custom embroidery?

Accessing your account in the store, locate the order with status awaiting payment, click and evaluate the production deadline and the amount, if approved click pay and make payment of it, as soon as the payment is cleared the file will be developed.

How will I receive this customized file ?.

Accessing your account in the store, in your customer area, click details in the order, then the file extension. Also check your e-mail we will send you a copy of the file.

What kind of design do I have to send to order a custom embroidery?

Preferably, files with good resolution, avoid photos with perspective and low resolution because they compromise the quality of the final embroidery. Choose image files: JPG, JPEG, PNG, BMP, CDR, PDF, EPS, PSD, CDR and others. * We do not accept ZIP and RAR files.

I have doubt in the size I can request a custom embroidery

We recommend that you inform us with the description of the type of workpiece to be embroidered, and try to inform the approximate measures according to the limitations of your machine. If you are in doubt about the machine limitations and your embroidery area, locate your model in our machine tab on the left side of the screen.

I was not satisfied with the custom file, how should I proceed?

You can open a call through your customer area in the store, enter the order number and problem occurred or send directly in the email with the same information along with the attached embroidery sample photo attached. E-mail arquivodesenvolvido@clickborde.com.br

Is it possible to change a drawing ready, the sale in the virtual store?

Yes it is possible, First it is necessary to register in the store, then in the footer of the shop in Custom Embroidery choose the type of service: "I want to change a drawing ready for sale in the store" fill out the complete form with the code of the drawing to be changed and wait for our evaluation.

Where do I request a reprint of an embroidery?

Accessing in the Custom Embroidery footer, it is necessary to be logged in to open the integrated form of budget and reprint, choose the type of service: "I want to change a drawing ready for sale in the store" fill in the complete form informing the code of the drawing to be changed and wait for our evaluation.

General
I did not find the answer to my question

If the question is about a particular drawing, access the frequently asked questions on the product below the image of the same click on "Ask a question" and send us your question. Now if the question does not refer to a product you need to open a call, access your customer area and "Open a Call" and wait for the return.

What software is used to create embroidery?

We work with genuine Wilcom Embroidery Studio E3 Elements software, which is undoubtedly the best artistic tool on the market.

What sells this store?

we commercialize designs to be used exclusively in embroidery machines

Will the shop drawings be delivered embroidered in cloth?

No, the shop drawings are digital files to be downloaded to your computer and later run on an embroidery machine. We do not have physical products, there is no physical delivery, we do not market finished embroidery

This store offers for creating new embroidery service?

Yes through a form that you access in the footer of the store called Custom Embroidery, you fill in and attach your art, or if you want a new creation from a drawing ready for sale in the store is also possible, you inform the drawing code that saw and liked, and describes how you want this change. In the form, give us as much information as possible and wait for our evaluation.

I bought an array that I will not use, can I request a chargeback?

The chargebacks will be accepted on three occasions:

  • When there is a duplicate purchase, the product code should be the same in both
  • When the payment was made, but the request is still awaiting payment, that is, there was no release to download
  • When it is proven by comparing samples, the defect in embroidery
This store has some safety certification?

Yes, the Click Borde ensures your security, so it has the security seal of the Comodo SSL certificate with it all your transactions on the site are encrypted and secure! On protected pages the web address should be preceded by https: // instead of the usual http: // in the browser address bar. Also, double-click the lock icon on the browser status bar to display the digital certificates for the site. The name that follows Issued in the certificate must match the site you think it is on

Which machines accept the files sold in this store?

The machines that can read extensions sold in the store are: Tajima, Brother, Singer, Elna, Husqvarna, Janome, Babylock, Bermina, Happy, ZSK, SWF, Toyota, Melco, Barudan, Stellar and Simplicity

Note: almost all machines read more than one type of file, and some models of the same brand can read a certain type of file and others do not. Analyze before buying our Machine Profiles table.

How do I open a call about a problem with an order?

You can open a call by accessing the customer area and then "Open a Call" in the menu on the left, locate the subject you want and wait for it to return.

Can I embroider the designs on products that I will market?

Yes, you use the designs on any product and market them without problems. We only inform you that they are drawings of collective use and you can find the same embroidery by other clients.