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Have a doubt in size?

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* Measurement concerning the maximum area of reading of your machine embroidery and extension used.
** Check the measures design and if the same are supported in height and width permitted for your machine model.

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Learn to Buy
- - Learn how to buy and download
    If you are about to purchase embroidery patterns, it is important to be aware of some information to ensure that your purchase goes smoothly and without surprises. We will guide you with a simple and friendly step-by-step guide so that you can make the most of your experience!
    
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Help Center

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From Monday to Friday from 9:00 am to 6:00 p.m.

Phone support for Brazil only

55 (11) 4321-3531 9 a.m. to 6:00 p.m. in working days

Already accessed the Help Center page?

There you will find answers to the most frequently asked questions, an explanatory video on how to buy and if you still need help, you will need to register and open a ticket through your customer area. The response time will be up to 24 business hours.
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Activation will be done by yourself, accessing your email and locating the subject email: "Activate your account now" now just click on the link we send you email, or copy the link and paste in browser and ready your registration is active!

See below on this page we have 6 steps necessary to be able to make a purchase, all detailed with images of the screens. If you still have doubts, watch our video that teaches you how to buy, now if it was still not possible to buy, open a call through your customer area

By accessing your store account with email and password, you will downloadable orders released as soon as you receive the notification of payment confirmation and release by email. You access your client area locate the request with Download Released click on download then the green button with the extension chosen in front of each drawing

Choose Immediate Release and finalize your payment with credit card or paypal, thus approved the payment the order will be released for download.

If you made a payment by credit card, paypal and the payment has been approved you can access your account at the store and download it

It will not be necessary to inform the payment when paying with paypal and credit card the release is automatic and immediate

At the top of the shop access your account, now in your client area locate the application with Download Released click on download, then the green button that shows the extension chosen in front of each drawing, and ready the file has already been transferred to your computer.

If it was paid by credit card and at the end of the payment the order was not released it means that this payment attempt was refused and your order will remain with status awaiting payment for you to retry accessing your customer area, locate the order and click on pay the order will return to the cart to be paid again.

This happens when the size of the drawing has exceeded the area of embroidery available for your machine, that is, the drawing is too large and can not be used. Remembering that we do not offer refunds, exchanges, adjustments in downloadable orders released for the designs purchased on these conditions. If in doubt as to limit the area to access the tab machine left and locate your machine type and model and check the maximum extent accepted.

See all questions and answers
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